To return your product, you should mail your product to: Built By Plants, 4607 Timberglen Rd., DALLAS TX 75287, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.